I was TV surfing when I saw a story about a blog that listed all the phone combinations and ways that you get a real human on the line instead of a blankety-blank computer. Since you probably work in a non-profit, you realize how important it is for you not to waste time. Here’s the link to the tricks to get a human on the line (it’s a mirror site because of traffic) and this is the human on the line home page with some additional details.